Frequently Asked Questions

Flying on a commercial flight leads to the complicated, crowded, and time-intensive experience. From the booking process to flight traffic and congestion at commercial airports to endless delays and crowded lines, travelers waste valuable time and money daily.

Surf Air introduces you to a revolutionary way to fly. It starts with a 30-second booking or requesting a quote from one of our flight concierges, and a new and easy arrive-and-fly process. Arrive just 30 minutes before your flight takes off  and walk onto the plane. Surf Air is how flying should be.

Unlike traditional charter brokers who simply connect you with aircraft operators, Surf On Demand provides a seamless, white-glove booking experience for on-demand private jet travel. We handle everything from sourcing the right aircraft for your mission to coordinating catering, ground transportation, and last-minute changes. Whether you need a same-day departure or are booking weeks in advance, our team ensures every detail is managed so you can focus on your trip, not the logistics. We specialize in finding the best aircraft at competitive rates, including exclusive access to empty leg opportunities.

We’ve made private travel as simple as possible. Request a custom quote through our quote tool, or browse our self-service marketplace to choose from available aircraft for your trip. You’ll see transparent pricing, clear logistical details, and can book instantly without the back-and-forth of traditional charter brokers. 

Payment is due annually and can be paid in full at the time of purchase.

Surf On Demand charter flights: Generally speaking we recommend 30 minutes prior to departure for domestic flights, our team will let you know the details post booking as every airport is different.