Booking & Reservations

• What is Surf Air’s cancellation policy?

  Scheduled flights

  • The cancellation policy will depend on the type of ticket purchased. This is visible during the booking process as well as in each confirmation email.

  On Demand charter flights

  • Members: Flights cancelled at least 48 hours prior to the departure time are eligible for a 100% refund in Surf Air Credit.

  Non-Members:

  • Flights cancelled at least 72 hours prior to the departure time are eligible for a 100% refund in Surf Air Credit.

• When should I arrive before my flight departs?

  Scheduled flights: Check-in ends 15 minutes prior to departure, so we recommend 20 minutes prior to departure. Unlike commercial travel, passengers will not wait in long security lines or board their flight 40 minutes prior to departure.

  On Demand charter flights: Generally speaking we recommend 30 minutes prior to departure for domestic flights, our team will let you know the details post booking as every airport is different.

• How far in advance of my desired flight will I be able to reserve my seat?

  As a Member, you’re able to book flights weeks in advance or up to 20 minutes before your flight (if seats are still available). Log in to your account on your computer or mobile device, choose your destination, and reserve.

• How many flights may I reserve?

  For our unlimited flying memberships, you can keep two, four, or six reservations in advance at any given time (based on your membership plan). As soon as you fly, your reservation list is instantly refreshed, allowing you to book your next flight. (Just FYI: Connecting flights require the use of two flight passes.) For our pay-as-you-fly options, you may buy and book as many seats as far in advance as you’d like.

• What if the flight I want to book is full?

  If you click on a flight that’s full, you can easily add yourself to the waitlist in case there are changes and the flight becomes available. We will honor the order of our Members on the waitlist, so once a seat opens up, you’ll have the option to book it if you’re next on the list. Of course, you can always book in advance to secure your preferred flight.

• How do I cancel a reservation if I'm not going to make it?

  Simply log in to the Surf Air mobile app, select the flight, and tap Cancel. Please review our cancellation policies in advance.

  Due to the circumstances surrounding COVID-19, all flight cancellation penalties and fees on regularly scheduled Surf Air flights will be waived until further notice, with the exception of penalties for “Getaway” flights, where a cancellation policy applies specific to those flights. Third-party operators are still subject to imposing a fee. If you’re unsure, please reach out to Member Services prior to cancelling your flight.

• What if I miss my flight?

  Please see below for the specific no-show policy for each type of flight offering. Third-party operators are still subject to imposing a fee. If you’re unsure, please reach out to Member Services prior to cancelling your flight.

  Regularly Scheduled (“Core”) Surf Air Flights

  If you happen to miss your flight and fail to cancel at least 24 hours before your plane departs, no-showing to your regularly scheduled Surf Air flights will incur:

  • a $500 fee, if booked with a flight pass
  • the loss of a single-use flight, if booked with a single-use flight

  Truckee & Getaway (“Non-Core”) Flights

  If you happen to miss your flight and fail to cancel at least 72 hours before your plane departs, no-showing to your Truckee or Getaway flight will incur:

  • a $500 fee, if booked with a flight pass
  • the loss of a single-use flight, if booked with a single-use flight

  On Demand Flights

  On Demand flights are non-refundable.