Booking & Reservations
What if I miss my flight?
If you happen to miss your flight and fail to cancel 24 hours before your plane departs, you will lose access to one of your reservations for 21 days. Of course, you’ll still be able to book and fly using your remaining reservations during that time, but we want to encourage you to be responsible to the Surf Air community and allow the full flying benefit to your fellow Members.
How do I cancel a reservation if I'm not going to make it?
Just log in to the Surf Air mobile app, select the flight, and tap Cancel. Again, there are no fees for cancellations. We encourage you to cancel if you know you’re not going to make it, so that a seat may open up for another Member who wishes to fly. If the flight is not full and you need to cancel within 24 hours before departure, there will be no penalty. However, if it’s a full flight and you forget to cancel at least 24 hours before the plane leaves the ground, you will lose access to one of your reservations for 14 days. It’s our way of encouraging you to be courteous to your fellow Surf Air Members.
What if the flight I want to book is full?
If you click on a flight that’s full, you can easily add yourself to the waitlist in case there are changes and the flight becomes available. We will honor the order of our Members on the waitlist, so once a seat opens up, you’ll have the option to book it if you’re next on the list. Of course, you can always book in advance to secure the reservation day and time you want.
How many flights may I reserve?
You can keep two, four, or six reservations in advance at any given time (based on your membership plan). As soon as you fly, your reservation list is instantly refreshed, allowing you to book your next flight. (Just FYI: Connecting flights require the use of two flight passes.)
How far in advance of my desired flight will I be able to reserve my seat?
As a Member, you’re able to book flights four weeks in advance or up to twenty minutes before your flight (if seats are still available). We hope to make the reservation process as simple as possible. Log in to your account on your computer or mobile device, choose your destination, and reserve. That’s it. A few seconds and you’re done.