Surf Airlines Inc.
At Surf Airlines, Inc. (“Surf Air”), we respect your privacy. We want to make your
membership experience positive and want you to feel comfortable using our website and
membership services, such as our concierge (the “Services”). To that end, we have
sharing, and storage of information gathered during your use of surfair.com and related
websites (the “Site” or “Sites”), the Services, and your communications with us via any
medium, including email and over the phone.
By using our Sites, you signify that you agree with the terms of our current Privacy
date of last update on the bottom of this page. We encourage you to visit this area
frequently to stay informed, as your continued use of our Sites following the posting of
changes to these terms means that you consent to such changes.
Collection and Use of Information
You may choose to provide personal information to us in a number of ways, such as when
you register on our Site, participate in an offer or promotion, or when you make a
purchase on our Sites. We may collect the following types of personal information from
our members and guests:
- Contact information (such as name, address, city, state, ZIP code, email address and
- Consumer preferences
- Demographic information (such as age range, date of birth, and gender)
- Content you provide voluntarily (such as photographs, videos, reviews, articles,
comments, or any information you provide to us about your use of our products and
- Financial and payment information (such as payment card number, expiration date, and
- Information necessary to facilitate travel, including travel companion(s) names,
emergency contacts, weight information, and special dietary or medical needs
If you choose to participate in activities such as Site registrations, product reviews,
contests, sweepstakes, questionnaires, surveys, service contacts, product purchases, or
social media platforms, Surf Air will collect the personal information that you provide.
Any information collected for contests, sweepstakes, surveys, polls, consumer
complaints, or consumer transactions may be used for any other purpose listed in this
In addition to information that you provide to us directly, we may collect additional
information about your interactions with our Sites, such as usage, viewing, and
technical data including your browser information or IP address through various
- Cookies: A "cookie" is a small data file that can be placed on your hard
sometimes track information for statistical purposes to operate and improve the
products and services we provide and to manage our network and property. We also use
cookies to save your personal settings and to provide customizable and personalized
services. To measure site activity and provide a better user experience, we may
allow our service providers or business partners to compile information from the
cookies, Web beacons or other technologies on our websites which may include
information about your visit (such as demographic data, browser type, IP address,
pages visited, activities conducted on the page and the day and time of your visit).
We may also allow third party advertising and personalization partners to use this
information to develop personalized content and appropriate advertising based on
your visits over time on Surf Air web sites and non-Surf Air web sites.
- Log Data: When you visit our Sites, whether as a member, a guest or as a
visitor just browsing, our servers automatically record information that your
browser sends whenever you visit a website, called “log data.” This log data may
include information such as your computer’s Internet Protocol (IP) address, browser
type or the website from which you are visiting, pages of our Site that you visit,
the time spent on those pages, information you search for, access times and dates,
and other statistics.
- Web Analytics: We may use third party web analytics services such as Google
Analytics on this Site or on social media platforms. The service providers that
administer these services use technologies such as cookies, web server logs and web
beacons to help us analyze how visitors use the Site. The information collected
through these means (including IP address) is disclosed to these service providers,
who use the information to evaluate use of the Site. We may also generate aggregate,
non-identifying profiles from information provided during registration (such as the
total number, but not the names, of members), as well as through online surveys and
promotions with select advertisers. We may use this aggregated and non-identifying
information to sell advertisements that appear on our Sites and Services.
- Other Technology: Surf Air engages third parties to track and analyze
individual usage and volume statistical information from individuals who visit our
Sites by recording clickstream behavior, including what information is displayed on
the screen to the visitor, which pages visitors go to most often and whether
visitors receive error messages from certain pages. This information is used to
enhance the functionality and features of our Sites, and for troubleshooting
We may contract with third-party advertising companies that collect IP addresses and
Sites and emails; on third-party websites and emails; and on our advertising placed on
third-party websites. These companies may use information about your visits to the Sites
and other websites in order to provide advertisements on other sites about goods and
services that may be of interest to you (including for companies not affiliated with
us). To learn more about these and other advertising networks and their opt-out
instructions, click here.
We may enhance or merge non-personally identifiable and/or personally identifiable
information that you provide to us directly with information from other sources,
including third parties, for the purposes described below. We may also collect publicly
available information from affiliated and unaffiliated third parties.
At this time, we do not honor “do not track” signals from website browsers. However, you
may refuse or delete cookies. If you refuse or delete cookies, some of the functionality
of our Site may be impaired. If you turn off cookies, web logs and other technologies
will still detect visits to our Site, but the information they generate cannot be
associated with other non-identifiable cookie information and are disregarded. Please
refer to your browser Help instructions to learn more about how to manage cookies and
the use of similar technologies.
Use and Storage of Information
Surf Air may collect, maintain, and use your information for the following purposes:
- Individual Accounts: Your information is used to open, maintain,
administer, and service your user profile, account or membership.
- Services and Support: Surf Air will use your information to respond to your
inquiries or comments; to provide the Services (such as our chartered flights or our
Tesla courtesy vehicle program); to provide support for the Services (such as
processing transactions and customer service), including contacting you when
necessary; troubleshooting issues with the Site or Services; and to analyze and
improve the Sites, including tailoring it to your preferences.
- Analysis and Improvement: We may use your information to analyze and
improve our products, the Services, or our Sites, including developing new products
and services; improving safety; managing our communications; analyzing our products;
performing market research; performing data analytics; and performing accounting,
auditing, and other internal functions.
- Marketing and Advertising: We may use your information to market and
advertise our product and services. We may also send you offers on behalf of
selected affiliates. If you no longer wish to receive any of our marketing and
advertising communications, you may opt out at any time by clicking on the
“unsubscribe” link in our emails.
- Other Uses: Surf Air may use your information to comply with laws,
regulations or other legal requests; to defend our legal rights; or to maintain the
security and integrity of our systems.
Sharing of Information
We may disclose your information to third parties who help us with our Services, such as
service providers or suppliers, and with business partners, such as third party charter
operators, so they can deliver the products and services that you have requested from
us. On occasion, our business partners may also offer you additional products and
services that may be of interest to you. In instances where we jointly promote our
Services with a third party, we may provide the third party certain personal information
as a result of the joint promotion to be used solely for this purpose. Such third
parties are not authorized to use or disclose your information except as necessary to
perform services on our behalf or comply with legal requirements. Examples of these
service providers include entities that process credit card payments, fulfill orders,
and provide web hosting and marketing services.
In addition, we may share your information if necessary to protect the safety, property,
or other rights of us, our customers, or employees, or when otherwise required by law.
We reserve the right to transfer information we have about you in the event we sell or
transfer all or a portion of our business or assets. Should such a sale or transfer
occur, we will use reasonable efforts to direct the transferee to use information you
such a sale or transfer, you may contact the entity to which we transferred your
information with any inquiries concerning the processing of that information.
information about you with other third parties for their independent use without your
Your information will be stored in Surf Air databases (including local storage),
affiliated company databases, or databases managed by third party service providers,
which are located within and outside of the United States. Such data will be
automatically transferred to these databases, which may be located in countries where
privacy rules differ and may be less stringent than those of the country in which you
reside. If you visit our Sites from a country in the European Union, you consent to such
cross-border transfers of personal data to the United States.
Surf Airline’s Commitment to Data Security
Surf Air has reasonable security measures in place to protect the loss, misuse, and
alteration of the information under our control. While we make every effort to ensure
the integrity and security of our network and systems, we cannot guarantee that our
security measures will prevent attempts to illegally obtain this information.
Voluntary Surveys / Online Forms
We may periodically conduct both business and individual surveys. We encourage members
to participate in these voluntary surveys because they provide us with important
information that helps us improve the types of services we offer and how we provide them
to you. Your personal information and responses will remain confidential, even if the
survey is conducted by a third-party.
We take the information we receive from individuals responding to our surveys and
combine (or aggregate) it with the responses of other members to create broader, generic
responses to the survey questions (such as gender, age, residence, hobbies, education,
employment, industry sector, or other demographic information). We then use the
aggregated information to improve the quality of our services to you, and to develop new
services and products. This aggregated, non-personally identifying information may be
shared with third-party partners.
If you submit an online form to receive further information about our Services, the
information you submit will be used to contact you to provide relevant communications
about our products and Services. This communication may be facilitated by a third party.
Please be aware that any information, including personal information, that you disclose
in our public forums (such as “chats” within our Member Portal) may not be secure and
disclosed in public forums, and Surf Air is not responsible for information disclosed in
Social Media Platforms
Our Site may embed plugs-ins, widgets or other apps of various social media platforms,
such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, and YouTube. An example of
such a plug-in is Facebook’s “Like” button. When you encounter those embedded objects,
your internet browser may make a direct connection to the social media platform’s
service and may share with the social media platforms information such as that you have
visited our Site. Our Site may also be made available through third party social media
Surf Air may have a presence on social media platforms such as Facebook, Twitter, and
LinkedIn. Your participation with the services provided on social media platforms is
voluntary. If you login to such services through an account you have with a third party
social media platform, we may receive additional information from that other source such
as your use name, stated location, date of birth, and interactions you have had on that
third party social media platform. The personal information we may have access to would
vary by social media platform and is controlled by privacy settings on that platform and
your choices. Your use of services on third party social media platforms are governed by
until such information is shared with us, and then such information is also subject to
Links to Third Party Websites
Our Sites may contain links to other third party websites. Surf Air is not responsible
for the content or privacy practices of any other websites to which the Sites link, each
of which may have data collection, storage, and use practices and policies that differ
each such third party website.
We may link to a third party website to conduct a background check for purposes of your
registration. Information you provide to this third party and information the third
party uncovers during the course of any background check is governed by the privacy
of the information the third party uncovers during the course of its background check,
Due to the nature of our Services, Surf Air may collect information-including personal
information-about children under the age of 13 (from a parent or legal guardian) as
required for travel or as otherwise necessary for Surf Air to provide the Services. Surf
Air may share this information with third parties when necessary to comply with federal
aviation or security regulations or for safety or security reasons, or as necessary for
Surf Air to provide transportation to a child under 13.
Surf Air does not knowingly collect personally identifiable information online directly
from children under the age of 13.
If you learn that your child has provided us with personal information online without
your knowledge, you may contact us via the “Contact Us / California Privacy Rights”
section below and ask us to delete this information from our records.
Revisions to This Policy
Surf Air reserves the right to revise, amend, or modify this policy and our other
policies and agreements at any time and in any manner. Any revision, amendment, or
modification will be posted on our website: www.surfair.com.
How to Access, Update and Correct Personal Information
You may review and change the information listed in your account at any time, by logging
in to the Member Portal through our homepage and clicking on “Personal Information.” You
may also contact us via the “Contact Us / California Privacy Rights” section below to
request that your personal information be corrected or updated. We will use reasonable
efforts to comply with your request.
Contact Us / California Privacy Rights
Surf Air welcomes your questions or comments regarding our privacy practices. Please
contact us using one of the methods listed below:
Surf Airlines Inc.
1408 Third Street Promenade Suite 300
Santa Monica, California 90401
Email Address: firstname.lastname@example.org
If you are a California resident, you have the right to request information from Surf
Air regarding the manner in which Surf Air shares certain categories of your personal
information with third parties, for the third parties’ direct marketing purposes.
California law provides that you have the right to submit a request to Surf Air and
receive the following information:
- The categories of information Surf Air disclosed to third parties for the third
parties’ direct marketing purposes during the preceding calendar year; and
- The names and addresses of third parties that received such information, or if the
nature of their business cannot be determined from the name, then examples of the
products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the
information will not be specific to you individually. You may make such a request by
writing to us or emailing us using the contact information provided above.
Effective as of June 15, 2015